Frequently Asked Questions

Opening times and admission fees

> What are the opening times of the Atelier des Lumières?

The Atelier des Lumières is open 7 days a week. For more information, consult the section "Practical information".

> Who is eligible for the family rate?

The family rate is for 2 adults + 2 children (5 to 25 years old).

> Do I need to make an advanced reservation for my child who is under 5 years old?

No, your child’s free admission is granted on site.

> I have invitations or prepaid tickets: do I need to make an advanced reservation?

No, you can come whenever you want with your tickets. 

> I am a journalist. Can I benefit from free admission?

Yes, press card holders benefit from free admission upon presentation of their card for the current year. Press Contact: Laurence Belon / laurence@claudinecolin.com

> I am an ICOM card holder. Can I use it to gain admission to the Atelier des Lumières?

No, we do not accept ICOM cards at the Atelier des Lumières. 

Accessibility

> Can I come with a pushchair?

Pushchairs are forbidden for security reasons. We advise you to bring a baby carrier.

> Is the Atelier des Lumières suitable for people with reduced mobility?

The Atelier des Lumières is fully accessible to people with reduced mobility. A lift provides access to the mezzanine.
People with reduced moblity are eligible to reduced rate, with one accompanying person, on presentation of written proof.

> Can I leave my bag at the Atelier des Lumières during my visit?

The Atelier des Lumières has a left-bag office. It is not possible to leave your luggage. 

> Are animals allowed to enter?

No, animals are not allowed.

My online booking

> What payment methods can I use to buy my tickets online?

You can pay any amount by credit card (Visa, Mastercard, Maestro, e-carte Bleue, CB or Visa Electron) or by Chèque Vacances Connect (ANCV holiday voucher) from €20.

> The dates I want are fully booked. Can I buy tickets on site?

It is better to buy tickets on the online ticket office but you can also buy tickets directly on-site, subject to availability.

> Can I buy tickets without a specific date or time?

Yes, you can buy an Open Pass valid for one day, and come whenever you want or a Gift Box, valid for the duration of the current exhibition.

> How can I be sure that my tickets have been purchased?

Your tickets have been purchased when you receive a confirmation of payment and an email containing your tickets. Do not confuse this payment confirmation email with the email confirming the creation of your account on our site.

> Can I present the tickets on my smartphone?

Yes, you can present your tickets on your smartphone.

> I will not be able to come in the reserved visiting time. Can I come in the preceding or following visiting time?

You can enter 30 minutes before or after your reserved visiting time. 

> I’m having difficulty in making a reservation and I’m taken back to the home page. What do I do?

We invite you to try again, as a lot of people may be trying to book the same date and visiting time.

> Where can I find the tickets I have bought?

When your order is validated and paid for, the tickets are sent to your email address. You can also find the tickets by logging into your customer account and visiting the ‘My bookings’ section.
If you cannot find your tickets, your payment might have been refused.

> I cannot log into my customer account. What do I do?

Make sure there is not a space before and after your email address.

> Can my tickets be exchanged, modified, or refunded?

In accordance with Article L 121-20-4 of the Code de la Consommation, ticket purchases are not subject to the legal right of withdrawal. Once issued, tickets cannot be exchanged, modified, or refunded, except in the event that CULTURESPACES cancels the show to which the ticket confers a right under the conditions specified in Article 11.2. The cancellation is, however, excluded when it results from a case of force majeure as defined in Article 12.

The tickets are transferable to a third party; if needed, it is possible to pay the complement on-site.

In the event that the show shown on the ticket is cancelled by Culturespaces, the customer service will contact you as soon as possible by email or SMS to inform you and offer you: 
- either, if possible, with the same ticket, the rescheduling of the show concerned to a different day and/or time, 
- or a ticket refund, specifying the terms and conditions.

If you have not found the answer to your question, you can send an email to sav@culturespaces.com - specify in the object that it concerns the Atelier des Lumières.