FAQ

Opening times and admission fees

> What are the opening times of the Atelier des Lumières?

The Atelier des Lumières is open 7 days a week: from Monday to Thursday, from 10 a.m. to 6 p.m., in the evening on Fridays and Saturdays until 10 p.m. and on Sundays until 7 p.m.

> Who is eligible for the family rate?

The family rate is for 2 adults + 2 children (5 to 25 years old).

> Do I need to make an advanced reservation for my child who is under 5 years old?

No, your child’s free admission is granted on site.

> I am a journalist. Can I benefit from free admission?

Yes, press card holders benefit from free admission upon presentation of their card for the current year. 

> I am an ICOM card holder. Can I use it to gain admission to the Atelier des Lumières?

No, we do not accept ICOM cards at the Atelier des Lumières. 

Accessibility

> Can I come with a pushchair?

Pushchairs are forbidden for security reasons. We advise you to bring a baby carrier.

> Is the Atelier des Lumières suitable for people with reduced mobility?

The Atelier des Lumières is fully accessible to people with reduced mobility. A lift provides access to the mezzanine.

> Can I leave my luggage at the Atelier des Lumières during my visit?

The Atelier des Lumières has a left-luggage office.

> Are animals allowed to enter?

No, animals are not allowed.

My online booking

> The dates I want are fully booked. Can I buy tickets on site?

No, tickets can only be bought on the online ticket office.

> Can I present the tickets on my smartphone?

Yes, you can present your tickets on your smartphone.

> I will not be able to come in the reserved visiting time. Can I come in the preceding or following visiting time?

No, you reserve a visiting time. If you come at a time other than that indicated on your tickets you will be refused entry.

> I’m having difficulty in making a reservation and I’m taken back to the home page. What do I do?

We invite you to try again, as a lot of people may be trying to book the same date and visiting time.

> Where can I find the tickets I have bought?

You can find the tickets you have bought by logging into your customer account and visiting the ‘My bookings’ section.
If you cannot find your tickets, your payment might have been refused.

> I cannot log into my customer account. What do I do?

Make sure there is not a space before and after your email address.

> Can my tickets be exchanged, modified, or refunded?

In accordance with Article L 121-20-4 of the Code de la Consommation, ticket purchases are not subject to the legal right of withdrawal. Once issued, tickets cannot be exchanged, modified, or refunded, except in the event that CULTURESPACES cancels the show to which the ticket confers a right under the conditions specified in Article 11.2. The cancellation is, however, excluded when it results from a case of force majeure as defined in Article 12.
In the event that the show shown on the ticket is cancelled by Culturespaces, the customer service will contact you as soon as possible by email or SMS to inform you and offer you: 
- either, if possible, with the same ticket, the rescheduling of the show concerned to a different day and/or time, 
- or a ticket refund, specifying the terms and conditions.

If you have not found the answer to your question, you can send an email to sav@culturespaces.com.