FAQ

The Atelier des Lumières is open 7 days a week. For more information, consult the section "Practical information".

The family rate is for 2 adults + 2 children (3 to 25 years old).

No, your child’s free admission is granted on site.

No, you can come whenever you want with your tickets.

Yes, press card holders benefit from free admission upon presentation of their card for the current year.
NB: In case of full online bookings (resulting in the closure of on-site sales), tickets will be limited to a single accompanying person.
Press Contact: Caroline Vaisson / caroline.vaisson@finnpartners.com

No, we do not accept ICOM cards at the Atelier des Lumières.

Pushchairs are forbidden for security reasons. We advise you to bring a baby carrier.

The Atelier des Lumières is fully accessible to people with reduced mobility. A lift provides access to the mezzanine.
Disability card holders are eligible to reduced rate, with one accompanying person, on presentation of written proof.

The Atelier des Lumières has a left-bag office for bags and luggages. Cellophane suitcases are forbidden.

No, animals are not allowed.

We encourage you to get to Atelier des Lumières by public transport. If this is not possible, you can park on the outskirts of Square Gardette or Père-Lachaise cemetery.

You can pay any amount by credit card (Visa, Mastercard, Maestro, e-carte Bleue, CB or Visa Electron).

It is better to buy tickets on the online ticket office but you can also buy tickets directly on-site, subject to availability.

Your tickets have been purchased when you receive a confirmation of payment and an email containing your tickets. Do not confuse this payment confirmation email with the email confirming the creation of your account on our site.

Yes, you can present your tickets on your smartphone.

You can enter 15 minutes before or after your reserved visiting time.

We invite you to try again, as a lot of people may be trying to book the same date and visiting time.

When your order is validated and paid for, the tickets are sent to your email address. You can also find the tickets by logging into your customer account and visiting the ‘My bookings’ section.
If you cannot find your tickets, your payment might have been refused.

Make sure there is not a space before and after your email address.

If the slot is available, you can buy a ticket online, in advance or on arrival at the Atelier des Lumières.
Please note, however, that it may take between 5 and 20 minutes to activate your ticket.

Tickets cannot be returned or refunded. However, you can exchange the date/slot of your ticket from your account on our online ticketing service in the “Orders” tab. The exchange is charged at €2 per ticket and is only possible once until the day before your visit. Please be careful when exchanging your tickets.

If you need to change a date or time slot, we invite you to :
1) log in to your account and click on the “Orders” tab, then click on the “Exchange” button
2) select the tickets you wish to exchange 
3) choose a date, a time slot, the fare and the number of tickets for each fare if there is more than one 
4) pay the exchange fee.

In the event that the show shown on the ticket is cancelled by Culturespaces, the customer service will contact you as soon as possible by email or SMS to inform you and offer you: 
- either, if possible, with the same ticket, the rescheduling of the show concerned to a different day and/or time, 
- or a ticket refund, specifying the terms and conditions.

En cas d’annulation par Culturespaces de la prestation figurant sur le billet, le service client vous contactera au plus vite par e-mail ou par sms pour vous informer et vous proposera : 
- soit, si c’est possible, avec le même billet, le report de la prestation concernée à un jour et/ou à une heure différente(s), 
- soit un remboursement du billet concerné en précisant les modalités.

Yes, of course! You will find the playlist of the Picasso exhibition via this link and the playlist of the Rouseau exhibition via this link.