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FAQ > 1. Ticket Office
1. Ticket Office
- How can I be sure my tickets have been purchased correctly?
- Do I need to print my tickets?
- I would like to have an invoice for the purchase of my tickets, how can I find it?
- I haven't received my tickets, who should I contact?
- I am unable to log in to my customer account, what should I do?
- I'm having trouble booking; I'm being redirected to the homepage. What should I do?
- I am near the Atelier des Lumières, can I buy my ticket online?
- I'm going to be late. Can I still show up with my ticket?
- Can my tickets be exchanged, changed, or refunded?
- Where can I find my tickets that I bought online?
- Can I visit at any time by buying a ticket on site?
- What payment methods can I use to buy my tickets online?