FAQ > 1 - Ticket office

1 - Ticket office

• How do I know if my tickets have been purchased?
  
• Do I need to print my tickets?
  
• I can't log in to my customer account, what should I do?
  
• I'm having trouble booking and I'm being redirected back to the homepage. What should I do?
  
• How do I contact customer service?
  
• I bought a ticket through my CSE, do I need to book a time slot on your website?
  
• I bought a ticket through my CSE, can I come and see the exhibitions in the evening?
  
• I bought a ticket through my CSE, who should I contact if there is a problem with my order?
  
• I have tickets purchased through my works council or invitations, do I need to book my ticket?
  
• I am unable to book a time slot on your website with my ticket purchased through my CSE (Works Council), what should I do?
  
• I will not be able to attend the reserved time slot, can I come to the one before or after?
  
• I am a member of the Works Council and I purchased tickets in advance. Is it possible to exchange or refund expired tickets?
  
• The dates I want are fully booked, can I buy tickets on site?
  
• Can my tickets be exchanged, modified or refunded?
  
• We're going to be late, will we still be able to get in?
  
• Where can I find my purchased tickets?
  
• Do you offer ticketing services for Works Councils and if so, what is the minimum order?
  
• Can I use CSE/pre-sale tickets to come as part of a group visit with my company?
  
• What is the validity period of the tickets offered to works councils?